Maldon District Council is working in partnership with Essex Shared Services to support the role of Community Protection Officer, a full-time position offering hybrid working with an expectation of attending the office 2 days per week.

Role Purpose:

• To be a Community Safety Accredited Officer, working as the face of the council in the community, delivering excellent customer service and communicating in a professional and approachable manner.
• To provide information or signpost to services.
• To ensure service continuity by inspecting and dealing with operational issues relating to our car park machines.
• To ensure compliance within our car parks by carrying out regular patrols and enforcing where necessary.
• To undertake parking enforcement patrols on behalf of the South Essex Parking Partnership, engaging with the public and issuing Penalty Charge Notices in accordance with relevant regulations.
• To carry out speed enforcement patrols, working on behalf of Safer Essex Roads Partnership.
• To patrol our parks and open spaces to educate and enforce our Public Spaces Protection Order and deal with any Anti-Social Behaviour which may arise, issuing a Fixed Penalty Notice when required.
• To ensure delivery and development of contracted work with parish / town councils.
• To manage enquiries and to escalate complaints to the relevant team or agency.
• Effectively manage partnership working and relationships with key stakeholders, such as South Essex Parking Partnership, Essex Police, members of the public.
• Be a role model for the service, demonstrating authenticity, integrity, resilience and compassion and focussing on communication, personal development and wellbeing.
• Work as part of a team to cover a working shift pattern, including evening and weekend work.

Accountabilities – Service Delivery:

• Undertake patrols, inspections and site visits as directed.
• Carry out enforcement activity as directed.
• Deal effectively with reported issues such as dog fouling, littering and ASB.
• Report defects identified on council owned land
• Carry out duties in a safe and proper manner both for yourself and for the wellbeing of others in accordance with the Council’s Health and Safety policy
• Always maintain good community relations and act in the best interests of the Council

The Experience You Will Bring:

• Good standard of education with a minimum of 5 GCSEs or equivalent experience.
• Understanding of community safety principles and the role of local authorities in enforcement and public engagement.
• Excellent understanding of good customer service.
• Awareness of health and safety practices relevant to lone working, patrol duties, and enforcement activities.
• Understanding of data protection and confidentiality when handling public enquiries and enforcement records.
• Experience in a customer-facing role, ideally within a community safety, enforcement, or public service environment.
• Experience of the working in the Public Sector or demonstrable knowledge of Local Authority regulation and governance arrangements.
• Experience of process improvement ensuring all processes are fit for purpose meeting customer need.
• Experience in managing public enquiries and escalating complaints appropriately.
• Evidence of cultivating and delivering a high performance, collaborative and inclusive culture, which delivers outstanding outcomes.
• Competence in using handheld enforcement devices, radios, and other mobile technology.
• Effective time management and organisational skills to carry out patrols, inspections, and enforcement duties across multiple locations
• Excellent verbal and written communication skills, with the ability to engage confidently and professionally with members of the public.
• Confident using technology and Microsoft applications (e.g. Office 365, Word, Excel, PowerPoint) and service specific systems (i.e. GIS, Uniform, Academy etc.)
• Ability to maintain composure and professionalism in potentially confrontational or emotionally charged situations.
• Ability to work independently and as part of a team, including covering shift patterns, evenings, and weekends.
• Ability to represent the council positively, acting as a role model and ambassador in the community.
• Ability to adapt to changing priorities and respond flexibly to operational needs
• A full, clean driving licence is required for this role

Be part of Maldon District Council - 'Where Quality of Life Matters'

Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028. It is also a useful tool that helps with decision-making and allocating resources. 

To download or listen to a presentation of the Corporate Plan 2025-2028 click here

Maldon District Council plays a crucial role in the development and prosperity of the District, working for the good of the community and the long term benefit of residents, you can be part of our friendly team. From front line customer facing roles to policy and strategy, the work of the Council is diverse and dynamic.

In addition to a competitive salary, you will be entitled to a range of benefits, including:

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.

Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.

For more information on this position, please email essexsharedservices@essex.gov.uk

Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon